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Strata CIX ACD Agent/Supervisor Telephone 05/06 iii
Introduction
This guide provides instructions for an Agent or Supervisor using a Strata 3000-series
telephone with Toshiba’s Strata Automatic Call Distribution (ACD) application. It
provides step-by-step instructions on how to use the ACD features and buttons on the
Agent and Supervisor stations.
For instructions on using the non-ACD specific features of your telephone, refer to the
appropriate Quick Reference Guide or User Guide. See “Related Documents/Media”
on page v.
This user guide is divided as follows:
• Chapter 1 – The Grand Tour describes available ACD Agent and Supervisor
features and ACD buttons.
• Chapter 2 – Status Features provides a description and step-by-step operational
procedure for features associated with changing or monitoring the status of users.
• Chapter 3 – Call Features provides a description and step-by-step operational
procedure for handling calls using the ACD features.