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Strata CIX ACD Agent/Supervisor Telephone 05/06 7
Status Features 2
This chapter lists all the ACD features applicable to an Agent's or Supervisor's station
for changing status.
• Logging In/Out
• Unavailable/Available
• End Wrap Up Time
• Status Display
• Shift Mode (Supervisor)
•Queue Alarms
Note If your telephone does not have an LCD, you will hear tones to notify you when
an entry has been accepted or rejected. The following procedures indicate when
tones are played. LCD telephones will not play tones.
Logging In/Out
You become enabled for handling calls associated with ACD Group(s) by logging in.
By entering a valid Agent ID, password, and ACD group number, your telephone
becomes available for receiving ACD calls, and the ACD feature codes are activated.
The extension that is used to log into an ACD Group becomes the telephone's
ACD
Call
button.