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R ~ W
27 Strata CIX ACD Agent/Supervisor Telephone 05/06
R
reject tone, 6
S
scheduled (shift status), 14
scroll options, 13
secondary extension number, 5
shift mode, 14
Start/End Shift button, 2, 4, 14
status, 2
agent, 12
agent telephone, 6
display, 12
queue, 12
supervisor, 2
feature, 14, 21, 23
telephone, 2
T
telephone, 1, 2
tones, 6
U
unavailable, 6, 10
Unavail button, 10
W
Work Unit button, 4, 22
work units, 22
wrap up, 6, 11