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Status Features
Unavailable and Available
10 Strata CIX ACD Agent/Supervisor Telephone 05/06
³ To Log Out of one or more groups
1. Press
ACD Call + Log In/Out. Dial Tone is heard until the Log In is pressed.
2. Enter your Agent ID code +
#.
3. Enter your passcode +
#.
4. Enter the queue number to log out of +
#.
Non-LCD: Entry Tone plays if successful; Reject Tone plays if the ID is incorrect.
If you have successfully logged out of a group, the text
(shown right) displays for five seconds or until you
hang up.
If you want to log out of additional groups, continue to Step 5.
5. After a few seconds, “Enter Group ID” displays. Then enter the next group number
to log out. If you don’t enter anything after five seconds, it will exit from log out
processing.
Unavailable and Available
This feature enables temporary unavailability for ACD calls without logging out. You
can use this feature for breaks, such as lunch and coffee breaks, and extended times
away from your telephone.
³ Press Unavail.
The Unavail LED lights steady red. The Unavail LED turns off when your
telephone becomes Available. To enter the Unavailable mode, you must be logged
into at least one ACD Group.
Note Calls will stack up in queue if all Agents are Unavailable. An alarm is likely to
be triggered when too many calls are in queue. Calls will go to re-route
destination only if all Agents Log Out.
³ To become Available
³ Press Unavail. The Unavail LED turns off.
Logged Out Of:
<group name>