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Status Features
Logging In/Out
8 Strata CIX ACD Agent/Supervisor Telephone 05/06
When you log out, the ACD features are deactivated on your telephone, but the
regular features still continue to work. For example, you can use the
ACD Call button
to make and receive non-ACD calls. These kinds of calls are not registered as PBX
calls for Management Information System (MIS) reporting purposes.
The Log In/Out LED turns off and your telephone is logged out of the ACD Group.
After all Agents have Logged Out, new ACD calls are redirected to the re-route
destination. Calls currently in queue will go to the overflow destination.
For example, if it is time for your ACD shift to end, but calls are continuing to arrive
into the ACD queue, the Supervisor can invoke the End Shift procedure to re-route
new calls.
³ To Log In
1. Press
ACD Call + Log In/Out. The Log In/Out LED
flashes red and Entry Tone (four fast beeps) plays.
2. Enter your Agent or Supervisor ID code +
#.
Important! The Supervisor log in ID code should be kept confidential to prevent
unauthorized use of Supervisor features.
3. Enter your password +
#.
...or press
# if no password is assigned.
Non-LCD: Entry tone plays for successful login;
Reject tone plays if unsuccessful.
4. Enter the ACD group number +
#. To enter additional
groups, wait a few seconds (prompt shown on the right
reappears), enter another group number +
#. Repeat
until you have completed group entries.
Non-LCD: Entry tone plays after each group number
is successfully entered.
...or press
*
to enter all assigned groups.
Enter Agent ID:
XXXXXXXX
Enter Password:
XXXXXXXX
Enter Group ID:
<group name>
Logged in To:
<group name>
Logged in To:
All Groups