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End Wrap Up Time
Strata CIX ACD Agent/Supervisor Telephone 05/06 11
End Wrap Up Time
When you have completed an ACD call, your telephone may enter the Wrap Up mode
automatically if that option is selected for your ACD group. Wrap Up mode is a pre-
defined mode with a time limit that enables you to process paperwork or complete
items related to your last ACD call without interruption. ACD calls are routed to you
again when the Wrap Up time limit expires or you end it.
When you have completed your paperwork, you can end the Wrap Up time period by
pressing
End Wrap Up work. You can make/receive PBX calls during the Wrap Up
time period.
³ To end Wrap Up Time
When a call has completed, your phone automatically
enters the Wrap Up state. The LCD shows this and the
remaining time until your phone will become available for
the next call.
³ Press End Wrap Up. Wrap Up time will end in one second and your LCD returns
to idle. You are now available to accept incoming ACD calls.
ACD Wrap Up
mm:ss