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PRIVATE LINE
This line has its own associated private trunk group, and can be reached
only by external callers or by an internal attendant. The use of a private
line provides the caller with access to the private trunk group. A private
line can be programmed in the system database to automatically dial a
predetermined destination.
HOTLINE
A hotline is a direct line to a defined destination. Other call features can
only be accessed from a hotline after the hotline destination party is
placed on “soft hold.”
INTERCOM LINE
This line provides a means of alerting station users, despite their
telephone’s calling status. Intercom calls will ring a station whether it is
idle, busy, or has features such as Call Forward or Do Not Disturb
registered. Other call features cannot be accessed via an intercom line.
Each intercom line is available only to a designated group of users.
ACD AGENT LINE
A station can have a line dedicated to calls that are routed through
Automatic Call Distribution (ACD). ACD feature operation is described in
the PERCEPTION 4000 ACD Agent User Guide.
MULTI-LINE HUNTING GROUP
Prime and logical lines can be programmed in the system database so
that the lines act as a group for various feature operations (Call Forward,
Do Not Disturb, etc.). For general call answering purposes, a Multi-line
Hunting group enables a station to receive multiple calls to one line. For
example, if a called prime line is busy, the system automatically selects
an available line within the Multi-line Hunting group. This enables the
station user to access each additional call. Up to eight lines can belong
to a Multi-line Hunting group on a telephone.
LINE PREFERENCES
Each electronic telephone can have a specific line answering preference
so that a certain line will be automatically accessed when the telephone
is taken off-hook. Each telephone is programmed to access either one or
a combination of line types. Your system administrator can inform you
which line preference applies to your particular telephone. The available
types of line preference are as follows:
PERCEPTION 4000 GENERAL INFORMATION
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