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Section 2D: Setting Up Service (Windows) 31
Activating and Using Sprint Service
Before using your card, you must have a Sprint wireless network account set up.
The process of setting up an account is called activation.
When the card is inserted and Sprint Connection Manager is started, it will detect
whether the card has been configured with an account (“preactivated”). If it has
not, the “One Touch Activation” window or the Activation Wizard starts
automatically.
Preactivated Card
If you received your card in the mail or purchased it at a Sprint Store, it probably
has already been activated.
To prevent unauthorized use, preactivated cards may have been set with a security
lock. If so, Sprint Connection Manager displays the message “Device locked.”
To unlock your card:
1. Click the icon. (If is not visible, in the Mobile Broadband window click to
expand Sprint Connection Manager.)
2. In the “Enter User Lock Code” window, enter your four-digit lock code, and
click OK. For security purposes, the code is not visible as you type.
After unlocking your preactivated card, it is ready for use. See “Using the Card on a
Windows Computer” on page 39.
Tip:
If you can’t recall your lock code, try using the last four digits of your card’s
phone number (MDN). If this doesn’t work, call Sprint Customer Service at
1-888-788-4727 (business use) or 1-888-715-4588 (personal use).