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102 Section 3F: Troubleshooting Tips (Windows)
Cannot Connect to the Network
If you’re having problems connecting, or there’s no Sprint Power Vision (1x-EVDO)
coverage in your area, set Network Mode to 1X Only and try to establish a
connection.
If the connection is dropped as soon as it is established:
1. Select:
(Windows Vista) Start > Control Panel > Network and Sharing Center >
Manage Network Connections
(Windows XP) Start > Control Panel > Network Connections
(Windows 2000) Start > Settings > Control Panel > Network and Dial-Up
Connections
2. Right-click Sprint Mobile Broadband - Sierra Wireless, and select Properties.
3. Select:
(Windows Vista) Options, and select PPP Settings.
(Windows XP) Networking tab, and select Settings.
4. Ensure that “Enable LCP Extensions” is selected and “Negotiate multi-link for
single link connections” is not selected.
5. Click OK.
Sprint Location Services Aren’t Working or Don’t Seem to Be
Available
If Sprint Location Services aren’t working or don’t seem to be available, check
whether you have, in the “Settings” window (page 74), a Sprint Location Services
option in the drop-down list.
ᮣ If the drop-down list does not have the Sprint Location Services option, then
your account, your card, or both are not configured to support Sprint Location
Services; contact Sprint Customer Service (page 14).
– or –
1. Select the Sprint Location Services option from the drop-down list and ensure
that Enable Location Services and Display 'Location & Search Services' on the menu
are selected. (If a Privacy Consent Agreement is displayed, you must read and
accept it.)