Filter
Top Products
126 Section 4D: Troubleshooting Tips (Mac)
Problems, Causes, and Solutions
When properly installed, the Sprint Mobile Broadband card is a highly reliable
product.
Most problems are caused by one of these issues:
ⅷ Network coverage is not available (because you are outside the network, or
because of an account or network problem).
ⅷ The drivers were not properly installed because of a problem with your
computer’s ExpressCard slot, PC Card slot, or the ExpressCard to PC Card
adapter.
ⅷ System resources required by the card are being used by other devices.
Tips when troubleshooting problems with your card and software:
ⅷ Ensure your card is inserted, not locked (page 110), and not powered off
(page 111).
ⅷ Ensure the LED is amber (blinking) or blue.
ⅷ To determine the connection status, use the icons (page 107), and messages
(page 108) in the “Watcher Lite” window.
ⅷ Check the Frequently Asked Questions (page 122).
ⅷ Use the resources listed in “Getting Help” (page 13).
Connect Button Is Unavailable
If nothing seems to happen when you click the button, ensure that the card is
properly inserted, not locked (page 110), and not powered off (page 111).
If Watcher Lite displays “Device is Locked,” see page 110.
Note:
In some cases, the Connect button can establish a connection to the
network, even if the button seems unavailable.