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100 Section 3F: Troubleshooting Tips (Windows)
Problems, Causes, and Solutions
When properly installed, the Sprint Mobile Broadband card is a highly reliable
product.
Most problems are caused by one of these issues:
ⅷ Network coverage is not available (because of your “Network Mode” settings
[page 77], or because you are outside the network, or because of an account or
network problem).
ⅷ The drivers were not properly installed because of a problem with your
computer’s ExpressCard slot, PC Card slot, or with the ExpressCard to PC Card
adapter.
ⅷ System resources required by the card are being used by other devices.
Tips when troubleshooting problems with your card and software:
ⅷ Ensure your card is inserted, not locked (page 65), and not powered off
(page 50).
ⅷ To determine the connection status, use the icons in the system tray (page 52),
and icons in the Mobile Broadband window (page 44) and GPS Receiver window
(page 46), and messages in the Mobile Broadband window (page 48) and GPS
Receiver window (page 51).
ⅷ The alert log might indicate the nature of the problem (page 85).
ⅷ Run diagnostic tools supplied with Sprint Connection Manager (page 86).
ⅷ Check the Frequently Asked Questions (Windows) (page 90).
ⅷ Use the resources listed in “Getting Help” (page 13).
ⅷ If Sprint Connection Manager stopped working after you’ve upgraded to a
different version of Windows, see “Sprint Connection Manager Stops Working
After Upgrading Windows” on page 104.
If, after reading this section, you are unable to resolve a problem, please visit
www.sprint.com or contact Sprint Customer Service. (See “Getting Help” on
page 13.)