Filter
Top Products
Section 3F: Troubleshooting Tips (Windows) 101
GO Button Is Unavailable
Ensure the card is properly inserted, not locked (page 65), and not powered off
(page 50).
If the Mobile Broadband window displays “Searching for service” for a long period
of time (for example, several minutes), see “Searching for Service” below.
If Roam Mode is set to Sprint, ensure you are in the network coverage area (not
roaming), or change the setting (page 79). (You may be subject to roaming rates.)
Searching for Service
If the Mobile Broadband window displays “Searching for service” for a long period
of time (for example, several minutes), try one of the following:
ⅷ Try reorienting your computer.
ⅷ If you are inside a building or near a structure that may be blocking the signal,
change the position or location of your computer.
ⅷ If Roam Mode is set to Sprint, ensure you are within the network coverage area,
or change the Roam Mode setting. (You may be subject to roaming rates.)
ⅷ If Roam Mode is set to Roam Only, ensure you are roaming, or change the
Roam Mode setting.
ⅷ If Network Mode is set to 1X Only, and only 1xEV-DO coverage is available, either
move to an area that has 1X coverage, or change the setting to Automatic or
1xEV-DO Only. Note: With the setting 1xEV-DO Only, Sprint Location Services may
not be supported.
ⅷ If Network Mode is set to 1xEV-DO Only, and only 1X coverage is available, either
move to an area that has 1xEV-DO coverage, or change the setting to Automatic
or 1X Only.
ⅷ Check with Sprint — a network or account problem may be preventing the card
from obtaining service.