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Troubleshooting
41
TROUBLESHOOTING
If your phone is not performing to your expectations, please try these simple
steps first.
Problem Solution
The CHARGE/IN USE
LED won’t illuminate
when the handset is
placed on the base.
Make sure the AC adapter is plugged into the base and wall
outlet.
Make sure the handset is properly seated on the base.
Make sure the charging contacts on the handset are clean.
The audio sounds weak
and/or scratchy.
Move the handset and/or base to a different location away from
metal objects or appliances and try again.
Press CH/DELETE in the Talk mode to help eliminate
background noise.
Make sure that the handset is not too far from the base.
Can’t make or receive
calls.
Check both ends of the telephone line cord.
Make sure the AC adapter is plugged into the base and wall
outlet.
Disconnect the AC adapter for a few minutes. Then reconnect it.
Make sure that the handset is not too far from the base.
The handset doesn’t ring
or receive a page.
The battery pack may be weak. Charge the battery for 24
hours.
The handset may be too far from the base unit.
Place the base unit away from appliances or metal objects.
Severe noise
interference.
Keep the handset away from microwave ovens, computers,
remote control toys, wireless microphones, alarm systems,
intercoms, room monitors, fluorescent lights, and electrical
appliances.
Move the base to another location or turn off the source of
interference.
The Caller ID does not
display.
The handset was picked up before the second ring.
The call was placed through a switch board.
Call your local telephone company to verify your Caller ID
service is current.
The answering system
does not work.
Make sure the base unit is plugged in.
Make sure the answering system is turned on.
43-3857.book Page 41 Wednesday, February 18, 2004 12:40 PM