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Using the Polycom Touch Control
2–25
Getting Help
This section lists the error messages that you may receive on the Polycom
Touch Control when you place a call that does not connect. It also describes
how to contact the Help Desk whenever you need help with your ITP system.
Understanding Error Messages
If you make a call using the Polycom Touch Control and the call does not
connect, you will receive an error message. The following table describes some
of the more common error messages that you may receive:
Calling the Help Desk
When you experience technical difficulties or have a question about your
Polycom ITP system, you can call the Help Desk.
The Help Desk number is configured by the system administrator. If your
Help Desk button is not working, contact your system administrator.
If your organization has signed up for Video Network Operations Center
(VNOC) services, you may also be able to call the Help Desk to request a room
reservation, extend or cancel a meeting, or request other assistance. For more
information about room requests, refer to Reserving a Polycom ITP Room on
page 4-4.
Error Message Description
The call has ended. Your site or the far site hung up the call.
The far end system is capable of
accepting the call, but the call was
rejected for an unknown reason.
Contact your network administrator for
assistance.
The far site has automatic answer set to
Do not disturb.
The far site is busy. Try the call again
later.
The far site is already in a call.
The far site could not be reached. Make
sure the far system is operational, and
then try the call again.
The far site is not reachable for an
unknown reason.
If one system requires encryption for all
calls and the other system has
encryption disabled, your call cannot be
completed because of security or
permissions issues. Contact your
network administrator for assistance.
There is a mismatch in encryption
requirements.