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Troubleshooting the Polycom VVX 1500 D Phone
3 - 3
Upgrading the Polycom VVX 1500 D Phone
Symptom Problem Corrective Action
The VVX 1500 D phone will not
upgrade when provisioned by a
Polycom CMA system.
The VVX 1500 D phone is not
running Polycom UC Software
3.3.0 .
Do the following:
• Upgrade the VVX 1500 D phone to UC
Software 3.3.0 using the provisioning
server. Refer to Upgrading the
Phone’s Software on page 2-16.
• Ensure that the Polycom CMA system
is running software version 5.0 .
• Change the appropriate CMA
parameters through the phone’s user
interface. Refer to Enabling
Provisioning Using a Polycom CMA
System on page 2-18.
The software on the VVX 1500 D phone
can now be upgraded through the
Polycom CMA system.