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Troubleshooting the Polycom VVX
1500 D Phone
This chapter contains general troubleshooting information to help you solve
any problems you might encounter when you use the Polycom VVX 1500 D
phone in an H.323 environment. The phone can provide feedback in the form
of on-screen error messages, status indicators, and log files for troubleshooting
issues.
For detailed information on error messages, log files, testing the phone
hardware and phone issues—along with likely causes and corrective actions—
refer to the “Troubleshooting” chapter of the latest Administrator’s Guide for the
Polycom UC Software.
This chapter presents phone issues, likely causes, and corrective actions for the
Polycom VVX 1500 D phone in an H.323 environment. Issues are grouped as
follows:
• Calling
• Polycom VVX 1500 D Display
• Upgrading the Polycom VVX 1500 D Phone
Review the latest Release Notes for the UC software for known problems and
possible workarounds.
Calling
Symptom Problem Corrective Action
The line icon shows an
unregistered line icon.
The phone line is unregistered. Verify that the appropriate configuration
parameters are set correctly. Verify that
the call server is functioning correctly.