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1.2 Receiving Group Features
Feature Guide 57
Conditions
• Available Extension as a Supervisor Extension
a) One supervisor extension can be assigned for each incoming call distribution group,
but it need not belong to the group.
b) One extension can be the supervisor extension of more than one incoming call
distribution group.
• Available Paired DSS Console
The KX-T7640, KX-T7440, and KX-T7441 are available for this feature.
• Accumulation Value Clear
Accumulation value (total incoming calls/total overflowed calls/lost calls/average queuing
time) can be cleared manually. The date and time of clearing is saved and it is shown on
the display (monitoring starting date and time). When the value exceeds 99999, before
clearing, "****" will be shown.
• If a call to an incoming call distribution group is overflowed:
If the display is in idle status, it will change to monitor mode for the corresponding incoming
call distribution group automatically.
If the display is monitoring another incoming call distribution group, it will not change.
• Other Features while in Monitor Mode
The supervisor extension can use other features (making calls, pressing the MESSAGE
button, etc.) even while in monitor mode. When each operation is finished, his telephone
returns to the queue monitor display.
User Manual References
User Manual
1.8.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group
(Incoming Call Distribution Group Monitor)