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1.2 Receiving Group Features
52 Feature Guide
1.2.2.5 Overflow Feature
Description
When waiting calls exceed the waiting queue capacity ( Queuing Call Capacity [628]), they
may be redirected to a preprogrammed destination or a busy tone may be sent to the callers
by the following features:
1) Intercept Routing—Overflow in an Incoming Call Distribution Group
2) Busy on Busy
1. Intercept Routing—Overflow in an Incoming Call Distribution Group
The Intercept Routing—Overflow in an Incoming Call Distribution Group works in one of
following conditions:
a) There is no space in the waiting queue.
b) The Queuing Time Table is not assigned and there are no extensions logged-in.
c) An Overflow command is assigned to the Queuing Time Table.
d) The Overflow time ( Overflow Time [626]) expires.
e) Manual Queue Redirection is performed.
[Available Destination]
The overflow destinations can be assigned for each incoming call distribution group and
each time mode (day/lunch/break/night) ( 2.2.4 Time Service). The two different
destinations can be assigned, one for the a) and b) ( Destination When All Busy [627]),
and one for c), d), and e) ( Destination for Overflow Time Expiration [625]).
Destination Availability
Wired Extension (PT/SLT/ISDN Extension/T1-OPX)
PS
Incoming Call Distribution Group
PS Ring Group
VM Group (DTMF/DPT)
External Pager (TAFAS)
DISA
Analogue/ISDN Remote Maintenance
Idle Line Access no. + Phone no.
Trunk Group Access no. + Trunk Group no. +
Phone no.
Other PBX Extension (TIE with no PBX Code)
Other PBX Extension (TIE with PBX Code)