Peerless Industries KX-TDA15 IP Phone User Manual


 
1.2 Receiving Group Features
42 Feature Guide
1.2.2 Incoming Call Distribution Group Features
1.2.2.1 Incoming Call Distribution Group Features—SUMMARY
Description
An incoming call distribution group is a group of extensions programmed through system
programming ( Incoming Call Distribution Group Member [620]). An incoming call
distribution group receives calls directed to the group. Each incoming call distribution group
has a floating extension number.
Incoming calls directed to an incoming call distribution group are distributed to the member
extensions in the group using a distribution method. When a preprogrammed number of
extensions in the group are busy, the incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired
to handle incoming calls. Calls to the group can be monitored by an extension assigned as a
supervisor (supervisor extension).
*1
:
Incoming Call Distribution Group Floating Extension Number [622]
*2
:
Incoming Call Distribution Group Name [623]
*3
:
Incoming Call Distribution Group Distribution Method [624]
*4
:
Maximum Number of Agents [632]
*5
:
Queuing Call Capacity [628]
*6
:
Queuing Hurry-up Level [629]
*7
:
Overflow Time [626]
*8
:
Destination for Overflow Time Expiration [625]/Destination When All Busy [627]
*9
:
Tenant number is required to determine the time mode (day/lunch/break/night) (
2.2.4 Time Service) and the music source (for Music on Hold) for each group.
Programming Item Example for Incoming Call Distribution Group 1 with
Diagram
A through F in the table are described in the following diagram.
Group
No.
1
2
3
:
3
Max.
Queuing
Call
Capacity
*5
Hurry-up
Level
*6
3
8
Overflow
Time
*7
60
90
Tenant
No.
*9
1
5
Overflow Destination
*8
Day
100
200
...
...
...
...
...
...
Night
100
200
Group
Name
*2
Sales
Engineering
Floating
Extn. No
.
*1
290
291
Distribution
Method
*3
Ring
UCD
ABCDEF
5
11
Max. No. of
Busy
Extensions
*4