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1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features
Feature Guide 63
• Trunk Call Duration
If a call between an extension user and an outside party, or between two outside parties
is established, the call duration can be restricted by a system timer ( Extension-to-Trunk
Call Duration [472] and Trunk-to-Trunk Call Duration [473]). If the timer expires, the line will
be disconnected. ( 1.10.8 Trunk Call Limitation)
• Multiple FWD
Calls can be forwarded up to four times. The following forwarding features are counted as
Multiple FWD:
In the above illustration, forwarding stops at the extension E. However, forwarding can go
farther in the following cases:
In the above cases, the forwarding counters reset to zero, and calls can be forwarded up
to four times again from the applicable extension that occurred in the case above.
• Boss & Secretary feature
It is possible to call the original extension from the destination extension regardless of the
forward setting.
– FWD—Busy or Busy/No Answer (in case a destination extension is busy), or All
Calls
– Idle Extension Hunting—Overflow
– Intercept Routing—Busy/DND (in case a destination extension is busy or in DND
mode)
– Incoming Call Distribution Group—Overflow
– If a destination extension rings, and then the call is redirected to the forward
destination by the FWD—No Answer or Busy/No Answer feature.
– If a destination extension rings, and then the call is redirected to the intercept
destination by the Intercept Routing—No Answer feature.
– If a call waits in a queue of an incoming call distribution group, and then the call
is redirected to the overflow destination by the Queuing Time Table. ( 1.2.2.3
Queuing Feature)
Original
destination
Incoming
call
A B C D EF
123 54
Original
destination
Incoming
call
A B C D EF
123 21
FWD—No Answer
FWD—All Calls
Call or
transfer a call
Boss
(Original)
Secretary
(FWD destination)
Incoming
call