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1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features
58 Feature Guide
1.3 Call Forwarding (FWD)/Do Not Disturb
(DND) Features
1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)
1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—
SUMMARY
Description
When an extension user cannot answer calls (e.g., busy, not at the desk), it is possible to
forward or refuse the calls using the following features:
1) Call Forwarding (FWD)
2) Do Not Disturb (DND)
1. FWD
Extensions and incoming call distribution groups can forward their incoming calls to preset
destinations. ( 1.3.1.2 Call Forwarding (FWD))
2. DND
An extension user can send the tone to let the caller know he is not available. ( 1.3.1.3
Do Not Disturb (DND))
Conditions
• FWD and DND features apply to:
Intercom calls (including doorphone calls), and trunk calls (including a call from an
extension that placed a trunk call on a consultation hold.)
• FWD/DND Button
Both the FWD and DND features for the extension can be customised on a flexible button.
Only one of the features will work at a time.
Multiple types of FWD/DND buttons can be customised on an extension.
• Group FWD Button
The FWD feature for the incoming call distribution group can be customised on a flexible
button. Multiple types of Group FWD buttons can be customised on an extension.
[FWD/DND Button and Group FWD Button Types]
Type Description
FWD/DND for
Extension
FWD/DND—Internal Works for incoming intercom calls
FWD/DND—External Works for incoming trunk calls
FWD/DND—Both Works for all incoming calls