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Troubleshooting
Symptom Cause/solution Reference pages
The Center Module cannot be
accessed via the Internet.
Are the network settings for the Center Module incorrect?
Set the correct default gateway and DNS server address. If
using the DDNS service, confirm that the settings are correct.
P. 12
Operating
Instructions
<Setup
Instructions>
Is “default gateway” set for the network?
Set it correctly.
P. 12
Is port forwarding set for the router?
If the router being used does not have the UPnP function, port
forwarding must be set to enable access to the Center Module
via the Internet. Refer to the instruction manual for the router for
instructions on how to set up port forwarding.
P. 13
Has the router’s UPnP function been disabled?
Refer to the instruction manual for the router for instructions on
how to enable UPnP.
P. 13
Has packet filtering or another tool been set on the router that
prohibits access via the Internet?
Set the router being used to allow access via the Internet. Refer
to the instruction manual for the router for setting instructions.
—
Is the IP address for the local network (local address) being
used for access?
Access with the IP address of the Center Module that is used
when using the Internet as the global address and the port
number of the Center Module.
—
It is not possible to upload
message voice source files.
Has an SD card been inserted?
These files cannot be uploaded unless an SD card has been
inserted. If an SD card has not been inserted, the remaining
capacity reads “----------
KB/----------KB” when the [SD memory
card] button in the Setup menu panel is clicked.
P. 26
Is there insufficient space on the SD card?
Files that are larger than the space remaining on the SD card
cannot be uploaded.
P. 26
Is the SD card locked?
Files cannot be uploaded if the SD card is locked.
—
The images from the
Network Cameras are not
being displayed on the
Center Module.
Are the IP address and port number of the Network Cameras
correct?
Are the authentication settings for the Network Cameras
correct?
Confirm that the authentication settings for the network cameras
and the “Network Camera settings” of this unit (“Setting Network
Cameras connected to the unit”on p.15) are the same.
—
WX-CC411_PGQP1741ZA_BG_en.indd 36 2014/01/17 15:17:47