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Troubleshooting
Check the following before requesting repair.
Consult your sales shop if these measures do not resolve a problem, if symptoms not listed here occur, or if you have a question
related to engineering.
Symptom Cause/solution Reference pages
Access is not possible from
a Web browser.
Is a category 5e or higher cable connected to the network
connector?
Use a category 5e or higher cable.
—
Is the link lamp lit up?
If it is not lit up, the LAN may not be connected properly or
the network that the unit is connected to may not be working
properly. Check the cable connections and wiring.
—
Is the power for the Center Module turned on?
Check if the power is turned on for the Center Module.
Operating
Instructions
<Installation
Guide>
Are you accessing the wrong IP address?
Follow the steps below to check the connection.
In the Windows command prompt, input > ping ***.***.***.*** (***
is the IP address of the Center Module).
If “Reply” is received from the Center Module, the connection is
working properly.
If “Reply” is not received, check the IP address of the Center
Module.
Operating
Instructions
<Setup
Instructions>
Is the IP address the same as that of another device?
If so, use a different IP address.
Operating
Instructions
<Setup
Instructions>
Is the network subnet mask set properly?
If the Center Module and the PC are both connected in the
same subnet:
Set the IP address of the Center Module and the PC to the same
subnet. When accessing the Center Module in the same subnet,
it is recommended to set the Center Module address to the
“remove from proxy” address.
If the Center Module and the PC are connected to different
subnets:
Check the default gateway value set to the Center Module.
Operating
Instructions
<Setup
Instructions>
Did you try accessing “http://” while using the HTTPS
function?
When using HTTPS, access by writing “https://”. Also, the port
number must be entered.
P. 12
Did you change the HTTP port number or HTTPS port
number?
If the HTTP port number or HTTPS port number has been
changed, input “http://Center Module IP address:port number”
into the address bar of the Web browser.
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WX-CC411_PGQP1741ZA_BG_en.indd 35 2014/01/17 15:17:47