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Section 521 Built-In ACD Supervisor Guide
2 DBS 576 (USA) issued October 2000 576-3.6-521 (ACD 4.0)
Specifications
The following shows the major specifications of the Panasonic Built-In ACD
system (maximum).:
Table 1. Maximums per ACD System
Agent Group
3
Agent IDs/system
64
Number of Agents/system
32
Supervisor IDs/system
6
Voice port/system
4 ports are shared.
Music Port
1 Music on Hold source on the CPC is
used.
MIS Monitor Port
1 (RS232C, 9600bps)
Number of user guidance
messages
6 (Length of each message can vary,
with a total of 96 seconds recording
time available.)
MIS Reports
Max, 2-week memory (updated on
Mondays)
Maximum Calls Queued
50