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Built-In ACD Supervisor Guide Section 521
576-3.6-521 (ACD 4.0) DBS 576 (USA) issued October 2000 17
Common Operation for Supervisor Customization
1) PROG KEY :Returns to Supervisor Top Menu.
2) AUTO KEY :Goes to the upper layer.
3) HOLD KEY :Validates data or goes to the next setting.
4) FLASH KEY :Returns to the previous address number
5) CONF KEY :Clears data.
6) REDIAL KEY :Displays the data before entering program
parameter.
7) PREV/NEXT KEY:Scrolls screens if the address has more than one
screen.
Supervisor Customization
Each item can be customized by operations from the supervisor menu. The
following shows the operation of customization from the supervisor menu.
Operation
1. From [SUPERVISOR MENU] screen, press the
soft
key
3
or
8
to
select [CUSTOMIZE].
2. Select a desired menu by using the
soft
key from the
[CUSTOMIZE MENU] screen.
3. For further operations, see desired section in this manual.
CUSTOMIZE MENU
LINE REGIST.
→
SYSTEM ID
→
AGENT ID
→
GROUP SETTING
→
CALL HANDLING
→
SUPERVISOR MENU
SYSTEM INFO
→
MIS REPORT
→
CUSTOMIZE
→
DISP SYS INFO
→