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Section 521 Built-In ACD Supervisor Guide
28 DBS 576 (USA) issued October 2000 576-3.6-521 (ACD 4.0)
4. Select desired menu. For further operations, see next page.
Traffic Information
Operation
1. From [SYSTEM INFO] screen, press the
soft
key
1
or
6
to select
[TRAFFIC INFO.].
2. The following screen appears.
3. Press the
AUTO
key to return to the [SYSTEM INFO.] screen.
Press the
PROG
key to return to the [SUPERVISOR MENU]
screen.
Screen explanation
TOTAL CALLS : Total number of current incoming calls via the ACD
system
MAX WAIT : The longest time of a current incoming call via the ACD
system is placed in wait status, not connected to an agent.
The unit is in seconds.
LOGIN AGENT : The number of current log in agents.
AVAILABLE : The number of agents who are available.
SYSTEM INFO
AGENT GROUP 1
TRAFFIC INFO
→
WAITING CALL
→
AGENT STATUS
→
TRAFFIC INFO
AGENT GROUP 1
TOTAL CALLS XX
MAX WAIT (X)XXXS
LOGIN AGENT XX
AVAILABLE XX