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Section 521 Built-In ACD Supervisor Guide
36 DBS 576 (USA) issued October 2000 576-3.6-521 (ACD 4.0)
• Output of MIS Report Data
The following explains the procedure for outputting each function. The
procedures below are operations from [MIS REPORT MENU] screen.
Agent Report
A. Hourly tabulation of each agent
1. From [MIS REPORT] screen, press the
soft
key
1
or
6
to select
[AGENT REPORT].
2. The following screen appears. Press the
soft
key
1
or
6
to select
[PERSONAL].
ACD CUSTOMIZE
LINE REGIST.
SYSTEM ID
AGENT ID
WORK UNIT COUNT
GROUP2
GROUP1
M
N
DAILY
WEEKLY
DAILY
WEEKLY
GROUP2
DAILY
WEEKLY
OTHERS
MIS DATA CLEAR
STATUS/CANCEL
GROUP SETTING
CALL HANDLING
DIRECT INCOME
TRANSF. INCOME
REGISTRATION
CONFIRMATION
GROUP 1
GROUP 2
PROGRAM
VM NUMBER
PROGRAM 1
PROGRAM 2
PROGRAM 3
PROGRAM 4
OUTPUT QUIT
MIS REPORT MENU
←
AGENT REPORT
→
←
GROUP REPORT
→
←
SYSTEM REPORT
→
←
WORK UNIT
→
←
OTHERS
→
AGENT REPORT
←
PERSONAL
→
←
ALL AGENT
→
MIS REPORT MENU