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Section 521 Built-In ACD Supervisor Guide
46 DBS 576 (USA) issued October 2000 576-3.6-521 (ACD 4.0)
Agent Features
Log-in / Log-out
Log-in procedure
1. Press the
LOGIN
key then, press the AGENT ID CODE.
2. The LED lights in green to notify completion of log-in.
3. Press
ON/OFF
key after the completion of log-in.
Notice
1.
LOGIN
key must be assigned in advance (See key Assignment).
2. Entering an unregistered agent ID code displays an error. In this
case, do the procedure from the beginning again after pressing
ON/OFF key.
3. Do not Log-in or Log-out while placing a call on hold.
If the extension is already logged in, another agent cannot log in
using his/her agent ID. The Current agent must log out once to log
in again.
Log-out procedure
1. Press the
LOGIN
key while the key LED is illuminated in green.
2. The key LED goes off to notify the completion of log-out.
3. Press
ON/OFF
key.