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Section 521 Built-In ACD Supervisor Guide
18 DBS 576 (USA) issued October 2000 576-3.6-521 (ACD 4.0)
Direct Incoming Call Setting
Outline
COs and private lines with direct incoming ACD calls to be processed the
same are grouped together as a block. Each block is assigned one of four
ACD Call Handling Programs.
Set the ACD Call Handling Program number to each block, and set the ACD
service call processing method.
Operation
1. From [CUSTOMIZE MENU] screen, press the
soft
key
1
or
6
to
select [LINE REGIST.].
2. From [LINE REGIST.] screen, press the
soft
key
1
or
6
to select
[DIRECT INCOME].
3. The following screen appears. Press the
soft
key for desired block
number.
LINE REGIST.
DIRECT INCOME
→
TRANSF. INCOME
→
DID ID
→
EXT. GROUP
→
CUSTOMIZE MENU
→
CUSTOMIZE MENU
LINE REGIST.
→
SYSTEM ID
→
AGENT ID
→
GROUP SETTING
→
CALL HANDLING
→
DIRECT INCOME
BL 1ST LST PRG
01 001 003 1
02
03 005 010 3
04
or