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Built-In ACD Supervisor Guide Section 521
576-3.6-521 (ACD 4.0) DBS 576 (USA) issued October 2000 43
P. MIS data output confirmation/cancel
* This feature confirms/cancels MIS data output.
1. Step 1 is the same as that for item O.
2. The following screen appears. Press the
soft
key
1
or
6
to select
[STATUS/CANCEL].
3. The following screen appears to show the current MIS data output
status on the Large Display (end of confirmation). To abort MIS
data output, press the
soft
key
4
or
9
to select [QUIT]. The
following screen assumes that daily report of Agent ID XXXX is
being output.
4. The following screen appears. To quit, press
0
and
HOLD
keys.
5. Once output is cancelled, the following screen appears. Pressing
the
soft
key
5
or
10
returns to [MIS REPORT MENU] screen.
OTHERS
STATUS/CANCEL
MIS DATA CLEAR
MIS REPORT MENU
→
OUTPUT STATUS
AGENT ID:XXXX
HOURLY REPORT
FROM XX TO XX
QUIT
→
MIS REPORT MENU
→
OUTPUT QUIT:_
TO STOP MIS DATA
OUTPUT. PRESS 0
AND HOLD KEY
MIS REPORT MENU
→
QUIT
MIS REPORT MENU
→