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Built-In ACD Supervisor Guide Section 521
576-3.6-521 (ACD 4.0) DBS 576 (USA) issued October 2000 41
2. The following screen appears. Press the
soft
key
1
,
2
or
3
, or
5
,
6
or
7
to select [GROUP1/GROUP2/SYSTEM]. GROUP1
represents Agent Group 1 and GROUP2 represents Agent Group
2. SYSTEM represents the total sum of Group 1 and Group 2.
The following procedure assumes that Group 1 is selected (the
operation is the same if another option is selected).
3. The following screen appears. Press the
soft
key
2
or
7
to select
[DAILY].
4. From the following screen, press the
soft
key
1
,
2
,
3
or
6
,
7
,
8
to
select [THIS WEEK], [LAST WEEK], [ALL].
When [THIS WEEK] is selected, data is output from Monday of
this week.
When [LAST WEEK] is selected, data is output from Monday to
Sunday of last week.
When [ALL] is selected, all data from Monday of last week will
be output.
5. Once the input data is validated, the data output starts. The
following screen appears while the output is in progress. To abort
output, see the section [MIS data output abort] section, [Other
Features].
N. Weekly tabulation of work unit count
Steps 1 to 2 are the same as those for item M.
3. The following screen appears. Press the
soft
key
3
or
8
to select
[WEEKLY].
WORK UNIT COUNT
←
GROUP 1
→
←
GROUP 2
→
←
GROUP 3
→
←
SYSTEM
→
MIS REPORT MENU
→
WORK UNIT COUNT
AGENT GROUP 1
←
DAILY
→
←
WEEKLY
→
MIS REPORT MENU
→
WORK UNIT COUNT
AGENT GROUP 1
←
THIS WEEK
→
←
LAST WEEK
→
←
ALL
→
MIS REPORT MENU
→
MIS OUTPUT !
AGENT GROUP 1
WORK UNIT COUNT
DAILY REPORT
THIS WEEK
MIS REPORT MENU
→
WORK UNIT COUNT
AGENT GROUP 1
←
DAILY
→
←
WEEKLY
→
MIS REPORT MENU