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Forwarding Your Calls To Your Mailbox
To have NVM-Series answer your incoming line, you simply forward
calls to your mailbox (this applies to Subscriber and Guest
Mailboxes). When you forward the calls, NVM-Series:
■ Answers the line. NVM-Series will also answer Automated Attendant
transfers, if they ring your phone, and ringing Intercom calls.
■ Plays your mailbox greeting, if it is recorded. If not, NVM-Series
lets the caller know the status of your extension (for example,
busy), then says:
●
At the tone, you can leave a message.
■ In either case, the caller can leave a message after the tone. You
should always have a greeting recorded if you forward calls to your
mailbox (see Recording a Mailbox Greeting).
And there is one other forwarding option: You can forward only
Automated Attendant transfers to your mailbox. To do this, turn on
Auto Attendant Do Not Disturb (see Recording a Mailbox Greeting &
Auto Attendant Do Not Disturb).
Notes: (1) The incoming line is usually referred to as a direct
(inward) line.
(2) If Automated Attendant transfers ring your phone and you
do not have a direct line, we recommend you do not forward
your calls to your mailbox. There really is no need. The
Automated Attendant will handle them for you.
(3) Your telephone system may remind you that your calls are
forwarded. You may hear:
●
"Your calls have been forwarded" over your phone's
speaker.
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Sending Calls to a Mailbox
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