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Getting Started
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Getting Started
The Mitel 5312 and 5324 IP Phones are full-feature, dual port, dual mode telephones that
provide voice communication over an IP network. Each features a back-lit liquid crystal
display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice
announce with handsfree answerback, and a large ring/message indicator.
In SIP mode, the Mitel™ 5312 and 5324 IP Phones manage their own call states and
features. SIP uses the Internet to connect your phone to other SIP phones. You can make
calls on the Public Switched Telephone Network (PSTN), or “regular”, phone network. You
can also call other SIP phones by dialing SIP URL or IP address. If you are registered with a
SIP Service Provider, you may also be able to dial by user ID name or extension number.
SIP phones have advanced features like shared lines: Bridged Line Appearances (BLA) in
Sylantro environments and Shared Call Appearances (SCA) in Broadsoft environments. For
information on how to program and change features on your SIP-supported phone, refer to
this guide and to the Web Configuration Tool online Help (see Supporting Documentation on
page 7).
SIP User Accounts and Passwords
Your Administrator usually configures SIP accounts for SIP phone Users and Administrators.
You need a SIP User account in order to
• Register your phone with your SIP Service Provider
• Make calls by dialing a user ID name or extension number
If you do not have a SIP user account, you can still use your phone with limited access to
SIP features and functionality.
SIP Administrative Mode
Administrators need an administrator user account and password to
• Modify network configuration settings and SIP Service Provider information
• Access SIP setting menus through the phone’s Superkey menu interface and Web
Configuration Tool.
See Administrator Tools on page 32 for more information.
About Your SIP Phone
The 5312 and 5324 IP Phones have eight fixed-function keys and two arrow keys. The 5312
offers 12 personal keys, and the 5324 offers 24 personal keys for one-touch access to
features. The 5312 and 5324 IP Phones offer display-assisted selection of features, on-hook
dialing, handsfree speakerphone capability, and a large Ring/Message Indicator.
For more key and feature information, see Elements of Your Phone on page 2.