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5312 and 5324 IP Phone SIP User and Administrator Guide
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• To talk to this party, wait until the connection is established, speak to the party,
press
(TRANS/CONF) or press the TRANSFR softkey (5324 only), and then
hang up. This is an Attended Call Transfer.
• To transfer the call without speaking to this party, immediately press
(TRANS/CONF) or press the TRANSFR softkey (5324 only), and then hang up.
The held call will be transferred to the call in progress. This is an Unattended Call
Transfer.
• To cancel the transfer, press
(CANCEL). You are returned to the held call.
Transfer a Call to a Third Party Already on Hold
1. While on a call, press (TRANS/CONF). The call is put on hold.
2. Press the Line key of the call on hold, and then press
(TRANS/CONF).
3. Hang up.
Conference Call (Three-Way)
When two parties are connected on a call, either of those parties can originate a three-way
conference by adding a third party to the call in progress. Once three parties are connected,
no more parties can be added to that call.
A party can be involved in more than one three-way conference call at a time, but the calls
cannot be merged. For example, A and B are on a call. A adds C to create three-way
conference call ABC. B adds D to the call with A to make conference call ABD. ABC and ABD
remain separate– D is not added to conference call ABC.
Note: During a conference call, any party can perform a call transfer as long as there is one
free line on that phone. For call transfer information, see Call Transfer on page 21.
Add a Third Party to a Call in Progress
1. Press (TRANS/CONF). The current call is put on hold.
2. Press a free Line key, and then do one of the following:
• Dial the number.
• Press a Speed Dial key.
• Press
(REDIAL).
3. Press DIAL.
4. Press the CONF softkey (or the # to select CONF on the 5312). The call you put on hold
in step 1 is connected to the call in progress.
Note: If the new party does not answer, press
(CANCEL) twice to return to the held
party.
Add a Party On Hold to a Call in Progress
1. Press (TRANS/CONF). The current call is put on hold.
2. Press the Line key of the party already on hold.