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5312 and 5324 IP Phone SIP User and Administrator Guide
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Call Handling
Hold
The 5324 IP Phone supports a maximum of four held calls at the same time. The 5312 IP
Phone supports a maximum of two held calls.
When you place a call on hold, or when another party puts you on hold, the on-hold beep
reminds you that you are holding or on hold. If the handset is in its cradle, you hear the beep
through the handsfree speaker. You can turn off this beep, if desired.
Note: You cannot change your hold settings while on a call.
Hold a Call
• Press (HOLD). The associated Line key flashes.
Retrieve a Call from Hold
• Press the associated flashing Line key. The Line key changes from flashing to lit solid.
Change On-Hold Settings
• Access the Feature Configuration page of the Web Configuration (see Accessing the
Web Configuration Tool on page 7).
Call Forward
Call Forward redirects incoming calls to your voice mailbox (by default) or to an alternate
number. Choose from the following Call Forward options:
• Call Forward – Always redirects all incoming calls
• Call Forward – No Answer redirects calls if you don’t answer after the programmed
number of rings (1 – 10)
• Call Forward – Busy redirects calls when all lines are busy.
All Call Forward options are OFF by default. You can turn on Call Forward No Answer and
Call Forward Busy at the same time.
Note: You cannot change your Call Forward settings while on a call.
Note: To program and enable or disable Call Forward using the Web Configuration Tool,
access the tool’s Feature Configuration page (see Accessing the Web Configuration
Tool on page 7).
Program Call Forward
1. Press (SUPERKEY), and then press >> until FEATURES? appears.
2. Press OK. CALL FORWARDING? appears.
3. Press OK. FWD ALWAYS: <current status> appears.