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Note: If you are a covering user, you can use the Consult feature, after answering a coverage call,
to call the principal (the person for whom you are answering calls) for private consultation. Then,
you can add the calling party to the conversation, transfer the call to the principal, or return to the
calling party.
Call Forwarding All Calls Temporarily forwards all your calls to another extension or to an
outside number, depending on your system. Use when you will be away from your voice terminal
and you want your calls to be forwarded to a telephone number of your choice.
Call Park Puts a call on hold at your voice terminal, for retrieval at any extension. Use when
you need to go elsewhere to get information during a call, or whenever you wish to complete a
call from a different location. Also, if the call received is for someone else, use it to hold the call
until the called party can answer it from another voice terminal.
Call Pickup Lets you answer a call at your voice terminal for another extension in your pickup
group. Use when you wish to handle a call for a group member who is absent or otherwise unable
to answer. Note: You can use this feature only if you and the called party have been assigned to
the same pickup group by your system manager.
Conference Allows you to conference up to six parties on a call (including yourself) so you
can conduct a 6-way discussion. Use to set up time-saving conferences, or to spontaneously
include an additional party important to a conversation.
Diagnostics Allows you to perform a diagnostics test of the PassageWay connection and the
status of the Analog Adjunct (if either of these is connected to your 8411 set). The red and green
lights go on next to Buttons #9 and/or #10 to indicate the status of these two functions. For more
information on the meaning of the PassageWay and Analog Adjunct lights, see “PassageWay and
Analog Adjunct Status Indications” earlier in this guide.
Drop Disconnects from a call without requiring you to hang up the handset, turn off the
speakerphone, or press the switchhook. Can also be used with the Conference feature to
disconnect the last party added. Use whenever you want to continue using the handset or
speakerphone after ending a call.
Hold Puts a call on hold until you can return to it. While a call is on hold, you can place another
call, activate another feature, answer a waiting call, or leave your voice terminal to do another
task. Use when you have a call you don’t want to drop, but have to interrupt briefly to do
something else.
Intercom (Automatic/Dial) Gives you quick access to specified extensions. With Automatic
Intercom, you can call a predetermined partner by pressing a single feature button. With Dial
Intercom, you can call any member of a predetermined group of users. (For the Dial Intercom
feature, you need to know the group member’s 2- or 3-digit code.) Use to rapidly dial frequently
called numbers.
Last Number Dialed Automatically redials the last extension or outside number you dialed.
Use to save time in redialing a busy or unanswered number.
Leave Word Calling (LWC) Leaves a message for another extension to call you back. The
called party will be able to dial message service (for example, an attendant, AUDIX
®
, a covering
user, etc.) to retrieve a short, standard message which gives your name and extension, the date and
time you called, and the number of times you called. Use whenever you wish to have someone
call you back; it will help cut down on repeated call attempts. This feature also allows other
people in your system to leave a message for you.
Message Your Message light goes on when a caller has left a message for you. You can then
follow your system manager’s local message retrieval procedures to get your message.
Mute Allows you to turn off the microphone of the built-in speakerphone or the handset. Use
when you want to confer with someone in the room with you, but you do not want the other
person on the call to hear your conversation.