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Jabra GO 6430 USER MANUAL
6.9 MANAGING CALL COLLISIONS AND CALL WAITING
Call collision and call waiting both refer to situations in which you are already on the phone when another call
comes in.
Call Collision
This occurs when you are talking on one phone and a call comes in on a different phone that is also connected to
your headset. Two different phones compete for access to your headset.
Managing Call Collision
Call collision can be managed from the UI of the phone receiving the call:
If the incoming call is accepted on the phone UI, then it is routed to the headset and the current call is put on
audio-hold. The call put on hold is shown on the touchscreen marked with a yellow handset to indicate activity
on a phone whose audio is not currently routed to the headset.
If the incoming call is rejected on the phone UI (assuming this is supported by the phone), then the current call
continues.
Note: You cannot manage call collision from the headset — though a double-tone sounds in the headset
to indicate the incoming call — but you have the option to resolve the collision by ending the current
active call. To do this, just tap the headset MFB — the current call ends and a ringtone from the phone
with the new call sounds in the headset. Tap again to answer the call in the usual way.
Call Waiting
Call waiting lets you place a current call temporarily on hold to answer another incoming call on the same phone.
This feature is available for selected softphones and mobile phones only.
Managing Call Waiting
Call waiting is provided by your phone company or softphone program, which means that it is largely external to
the base or headset. However, you are able to manage call waiting using your headset multifunction button and/
or touchscreen for the following types of phones:
- Mobile phones with call-waiting features and full support for the hands-free Bluetooth® wireless technology
profile. Support also depends on your network operator and subscription type.
- Softphones that support call waiting.
If you are using an unsupported soft- or mobile phone, then you must use your phone’s native interface to
manage its call-waiting features.
When call waiting is triggered by a new incoming call, the following occurs:
- A call waiting tone generated by the phone system sounds in your headset.
- Call waiting control is enabled for the headset multifunction button.
Do the following to manage the call waiting features from your headset:
- To hold the current call and switch to an incoming or held call, press the headset’s multifunction for about
2 seconds.
- To end the current call and switch to an incoming or held call, tap the multifunction button.
- To reject the incoming call and remain on the current call, double-tap the multifunction button.
Note: the above gestures may not work with all softphones and mobile phones. See also your phone’s
documentation for more information about call waiting. You can always use your phone’s native interface
to control call waiting if remote control is not working for you.