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3.12 Making A Subdued Off-Hook
Voice Announcement (SOHVA)
You can make a subdued voice announcement to another station that is
off-hook and busy on a call if the system is arranged to provide this
feature. You decide whether to deliver a SOHVA message, camp on at
that station, set a message-waiting indicator, or hang up when you hear
an intercom busy tone.
• Make a SOHVA announcement using the SOHVA button as follows:
1. Make intercom call and hear busy tone. If called station is on
outside line, ring-back tone is heard, but SOHVA is still
available.
2. Decide whether to interrupt.
3. If you decide not to interrupt the called party, hang up,
—OR—
to interrupt, press SOHVA and hear several quick tone bursts.
4. Make announcement (busy tone means that the called telephone is
in speakerphone mode and you cannot make announcement, that
your SOHVA has been denied through system programming, or
that the called party has blocked your SOHVA).
5. Wait on line for reply (either verbal or LCD reply).
NOTE: You cannot control how the announcement is received. This
depends upon whether or not the called party is using a headset
and how his or her station is programmed. For example, if the
called party has set their station to call forward to voice mail or
to another station not in the SOHVA group, your
announcement will not be received.
3 – 14 Large Screen Speakerphone Manual
Making Calls GCA70–349