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Cisco Unified IP Video Phone 7985G Phone Guide 49
Viewing Phone Administration Data
Your system administrator might ask you to access administration data on your video phone for
troubleshooting purposes.
If you are asked to... Then...
Access network
configuration data
Choose (settings button) > Network Configuration and select the
network configuration item that you want to view.
Access status data Choose (settings button) > Status and select the status item that you
want to view.
Access phone model
information
Choose (settings button) > Model Information.
Access call and quality
information
Choose (settings button) > Status > Call Statistics.
Using the Quality Reporting Tool
Your system administrator may temporarily configure your video phone with the Quality Reporting
Tool (QRT) to troubleshoot performance problems. You can press QRT to submit information to your
system administrator. Depending on configuration, use the QRT to:
• Immediately report an audio problem on a current call
• Select a general problem from a list of categories and choose reason codes
You are disconnected
from a call that you
joined using Barge
You will be disconnected from a call that you have joined using Barge if the
call is put on hold, transferred, or turned into a conference call.
Cisco CallBack fails The other party might have call forwarding enabled.
Symptom Explanation