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Advanced Call Handling
Cisco Unified IP Video Phone 7985G Phone Guide 35
• Preemption is the process of ending an existing, lower priority call while accepting a higher
priority call that is sent to your phone.
If you want to... Then...
Choose a priority (precedence) level
for an outgoing call
Contact your system administrator for a list of corresponding
precedence numbers for calls (ranging from low to highest).
Make a priority (precedence) call Enter the MLPP access number (which is provided by your
system administrator) followed by the phone number.
Receive a priority (precedence) call Hear the special call waiting tone and note the special icon
displayed in the call activity area for the incoming call.
View priority level of a call Higher priority calls display at the top of your call list, and
these icons indicate the assigned priority as follows:
No icon—Normal (routine) call
Green—Low priority (priority) call
Yellow—Medium priority (immediate) call
Orange—High priority (flash) call
Red—Highest priority (flash override) call
Accept an higher-priority call End an active call and answer the higher-priority call.
Tips
• When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting
tones that differ from the standard tones.