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Understanding Call and Line Icons
Your phone displays icons to help you determine the call and line state (on-hook, on hold, ringing,
connected, and so on).
Icon Call State Description
Connected call A type of active call in which you are currently connected to the other
party. Many phone features require that you have a connected call.
Off-hook A type of active call in which you are actively dialing a number or an
outgoing call is ringing. You have not yet connected with the other party.
See the “Placing a Video Call” section on page 19 for details.
On-hook No call activity on this line. You might be using on-hook dialing features,
but the call is not in-progress until you go off-hook. See the
“Placing a
Video Call” section on page 19 for details.
Ringing A incoming call is ringing on one of your lines. See the “Placing a Video
Call” section on page 19 for details.
Call on hold The call is on hold. See the “Using Hold and Resume” section on page 22
for details.
Shared line Another phone that shares the line has an active connected call. See the
“Using a Shared Line” section on page 31 for details.
Going On-Hook and Off-Hook
Some phone tasks and instructions differ depending on whether the phone is on-hook or off-hook.
• On-Hook—The phone handset rests in the cradle, no calls are active, and you do not have an
active dial tone. Your phone provides on-hook dialing, which enables you to enter or choose
phone numbers before activating the call.
• Off-Hook—The phone handset is lifted from the cradle, the speakerphone is active, or any of
several other methods are used to get a dial tone (to make a call) or to answer an incoming call.