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Help and advice
My BT In Touch Pendant does
not work
Check that you have successfully registered
the BT In Touch Pendant and that your BT In
Touch 2000 User Phone is properly installed
with mains power, batteries and the telephone
line is connected to the phone socket.
Check that the BT In Touch Pendant batteries
are not low or dead - you may have to replace
the BT In Touch Pendant (see next point).
The BT In Touch Pendant may not work in the
particular place you are trying to use it. This
may be because:
• You are too far from the BT In Touch 2000
User Phone - the maximum range in a clear
line of sight, that is with no obstructions, is 50m.
• Another radio device near your home is
interfering with your BT In Touch Pendant.
For example a fire station very close to your
home.
• Something is blocking the radio signal, such
as unusually thick walls or garden
obstructions like a shed or tree.
The BT In Touch Pendant batteries
need replacing
If you see the ‘battery low’ indication on your
BT In Touch Pendant (a triple flash when the
Pendant button is pressed), then it is time to
replace it. The batteries cannot be replaced,
as the BT In Touch Pendant is a sealed unit.
You will need to ring the BT In Touch Product
Helpline on 0845 6011 406 or BT on Freefone
0800 800 150 to order a new BT In Touch
Pendant.
Where do I get a replacement/
additional BT In Touch Pendant?
Ring the BT In Touch Product Helpline on
0845 6011 406 or BT on Freefone 0800 800
150 to order a new or additional BT In Touch
Pendant.
My BT In Touch 2000c Carer Phone
does not recognise when an
emergency call has been made
BT In Touch relies on a Caller Display service.
Check that you have successfully subscribed to
a Caller Display network service, or that your
network service provider has Caller Display and
that they have successfully installed Caller
Display onto your telephone line. Not all
network service providers offer this service.