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Setting up support from a
careline service provider
How to subscribe to your careline
service provider
Once you have decided on a careline service
provider, you should contact them to arrange
your subscription. For more information on
careline service providers, see pages 102/3.
Your careline service provider will guide you
through the necessary subscription
arrangements. In most instances, they will
ring you back and program your BT In Touch
2000 User Phone for you, usually without a
visit. You will then be asked to test the
emergency procedure.
Having subscribed to a careline service
provider, pressing the Emergency button
(phone/pendant) is the only action you need to
take to call the careline service provider. You do
not have to pick up the handset as your phone
automatically switches to ‘handsfree’ mode.
Talking to the careline service
provider in an emergency
When the User presses the Emergency button
(phone or pendant) and contacts the careline
service provider, the careline operator will take
control of the call by speaking first.
When the careline operator has finished
speaking, the User will hear a beep. Now it is
the User’s turn to speak. The conversation will
continue under the control of the careline
operator who will deal with the situation.
Please note
Service providers offer differing levels of careline
service. Some providers will be specific to your
local area while others will offer a consistent level
of service across the whole country. For more
information, see pages 102/3.