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Maintenance
Maintenance
General
Simply clean your BT In Touch Phones with a
damp cloth (not wet) or an antistatic wipe. Never
use a dry cloth as this may cause a static shock.
Service
Within guarantee
If you experience a problem with your
BT In Touch 2000 User Phone or BT In Touch
2000c Carer Phone, you should contact the BT
In Touch Product Helpline on 0845 6011 406.
Calls are charged at local call rates. If the
problem is not remedied, you will be advised to
contact your original point of purchase.
Some retailers offer extended warranty
schemes for cover outside the initial 12-month
period. Please ask them for details.
Please note
The batteries are not covered under the guarantee.
Outside warranty
If either your BT In Touch 2000 User Phone or
BT In Touch 2000c Carer Phone needs repair
after the warranty period has ended, call the BT
In Touch Product Helpline on 0845 6011 406 for
information on our recommended repair agents.
If you have to return any part of your
BT In Touch 2000 package
Keep all parts that are working correctly.
Pack the faulty part(s) securely, preferably
using the original packaging.
Please note
BT cannot take responsibility for goods damaged
in transit.