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Decor 500 ~ 4th Edition ~ 15th July ’03 ~ 5096
25
General information
Guarantee
Subject to the terms listed below the
guarantee will provide for the repair of,
or at BT’s or its agent’s discretion the
option to replace the Decor 500, or any
component thereof, which is identified
as faulty or below standard, or as a
result of inferior workmanship or
materials. Products over 28 days old
from the date of purchase may be
replaced with a refurbished or
repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to
defects that occur within 12 months
from the date of purchase, provided
that the equipment is sent to the
repair address within this period.
• This guarantee does not cover any
faults or defects caused by accidents,
misuse, fair wear and tear, neglect,
tampering with the equipment, or any
attempt at adjustment or repair other
than approved agents.
• This guarantee does not affect your
statutory rights.
Within the 12 month guarantee
period:
If you experience a problem with your
Decor 500 please read the Help section
on page 23 or call the Helpline on
0870 605 8047. Calls are charged at
National rates.
In the unlikely event of a defect
occurring, please return the product,
with the receipt, to the place of purchase.
Outside of the 12 month guarantee
period:
If your product needs repair after the
guarantee period has ended, the repair
must meet the approval requirements
for connection to the telephone
network. We recommend that you call
the Helpline on 0870 605 8047 for
information on our recommended
repair agents.
If you have to return your
Decor 500
Pack the unit securely, preferably in the
original packaging. All parts must be
returned including the mains power
adaptor. We cannot take responsibility
for goods damaged in transit.