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Verve 500 – New Style – Edition 3 – 07.09.06 – 7706
If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com
Cannot receive text
• You will not be able to receive text messages until you have first sent a message. The first
message sent registers you with the text service.
• More than one text messaging product is plugged into the line. Remove other products.
• Check service centre number is correct.
• Ensure you have subscribed to a Caller Display service and that it is active. You can check this by
noting if your phone displays your caller’s number when you receive an incoming call.
• If you are using personal user areas please ensure you have given people your user area number
and that they are entering it to the end of your telephone number when sending you a text
message.
Text has previously been sent and received but you are now only receiving voice spoken text
messages, from number 0845 6021111.
• This may be due to your line being de-registered at the text service centre. All you need to do is
text
RESET
and send it to 00000. You will receive a confirmation message back. This assumes
that your Caller Display service is active and working on your line. Messages sent to 00000 are
free.
Further help and advice for text queries on BT lines:
• BT Residential customers – call 151, choose option 2, when prompted by the Fault
Management Service select option 2, enter your phone number on the handset and wait to
speak to a customer adviser.
• BT Business Customers – call 152, choose option 2, when prompted by the Fault
Management Service select option 2, enter your phone number on the handset and wait to
speak to a customer adviser.
• For other telephone service providers please contact their customer services.
Help