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Verve 500 – New Style – Edition 3 – 07.09.06 – 7706
If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com
Answering machine messages have the wrong date and time
• Have you set the date and time? See page 8.
Cannot access your messages from another phone
• Have you changed the remote access security PIN code? See page 53. Always keep a note of the
new PIN code in a safe place.
No Caller Display number/name displayed
• Have you subscribed to a Caller Display service from your network provider, see page 57.
• The caller may have withheld their number.
• An exact name/number match was not found in your phonebook. Check that you have stored the
full STD dialling code.
Cannot register a handset to a base
• You can register a total of 5 handsets to your BT Verve 500 base. Check that you have not
exceeded the limits.
• Check that you have entered the correct PIN number (default PIN 0000).
• Check that you are at least one metre away from other electrical equipment to avoid interference
when registering.
Base unit does not ring, but the lights are on
• Have you connected the telephone line correctly?
• Is the base ringer set to off?
• You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still
experience problems.
Help