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Voice Mail Integration
Issue 2 December 2007 41
Voice Mail Integration
9600 Series SIP IP Telephones use the settings file to configure the Messages button by
setting the system parameter MSGNUM
to any dialable string. MSGNUM examples are:
● a standard telephone number the telephone should dial to access your voice mail system,
such as AUDIX or Octel.
● a Feature Access Code (FAC) that allows users to transfer an active call directly to voice
mail. FACs are supported only for QSIG-integrated voice mail systems like AUDIX or
Octel. QSIG is an enhanced signaling system that allows the voice mail system and Avaya
Communication Manager Automated Call Processing (ACP) to exchange information.
When the user presses the Messages button on the telephone, that number or FAC is
automatically dialed, giving the user one-touch access to voice mail.
The settings file specifies the telephone number to be dialed automatically when the user
presses this button. The command is:
SET MSGNUM 1234
where 1234 is the Voice Mail extension (CM hunt group or VDN). For more information,
see Table 11
.
Auto Hold
9600 Series SIP IP Telephones always provide auto hold, regardless of whether or not the Auto
Hold parameter is administered on the IP Network System Parameters form.
Call Transfer Considerations
Unlike 9600 H.323 IP Telephones, the 9600 Series SIP IP Telephones transfer operation is
controlled locally by the telephone and is not affected by the settings Abort Transfer?, Transfer
Upon Hang-up and Toggle Swap, on page 7 of the system-parameters features screen.