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Troubleshooting Guidelines
146 4600 Series IP Telephone LAN Administrator Guide
Password Error CAUSE: An invalid PBX Registration password has been
entered.
RESOLUTION: Re-enter the password if entered
incorrectly. If appropriate, verify proper password with
respect to switch administration.
Registering...
(SIP only)
CAUSE: It is normal for this message to occasionally
appear for a short time. If the message appears for an
extended time period, the telephone is unable to register.
RESOLUTION: Verify proper operation of the Registration
Server(s) and the intervening network.
Registration Failed
(SIP only)
CAUSE: The registration process failed.
RESOLUTION: Verify the proper operation/administration
of the Registration Server(s) and the intervening network.
Resource Error CAUSE: The Avaya Media Server rejects the registration
request.
RESOLUTION: Verify your Avaya Media Server
administration to ensure the telephone’s proper IP
address, extension, and password are being used.
Timeout Error CAUSE: Protocol timeout error.
RESOLUTION: Retry. If failure continues, check network
congestion, addresses, etc. to identify cause of timeout.
Unauthorized
(SIP only)
CAUSE: The Registration Server does not recognize the
extension and password.
RESOLUTION: Reenter the correct extension and
password. If the problem persists, contact the System
Administrator.
Undefined Error CAUSE: An error has occurred without an identifiable
cause.
RESOLUTION: Conduct self-test, restart the telephone,
and if no other cause becomes evident, replace the
telephone.
Wrong Set Type CAUSE: The Avaya Media Server does not recognize the
set type.
RESOLUTION: Ensure that the Avaya Media Server is
properly administered to expect the appropriate
telephones for the IP address and extension.
Table 16: Possible Error Messages During Installation or Operation of 4600 Series IP
Telephones (continued)
Error Message Cause/Resolution
5 of 6