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Error Conditions
Issue 4 August 2006 133
The user indicates a 4610SW/4620/4620SW/
4621SW/4622SW/4625SW-specific or
4630/4630SW-specific application is not
accessible.
CAUSE: The 46xxsettings script file is not
pointed to accurately, or is not properly
administered to allow the application.
RESOLUTION: Assuming the user is meant to
have that application, verify the 46xxsettings
script file is properly specified for your system,
including case if your file server is UNIX or
LINUX, and extension. Then, verify all the
relevant parameters indicated in Table 11
and
Table 12
, are accurately specified in the
46xxsettings file.
The user indicates
a 4610SW/
4620SW/4621SW/
4622SW/
4625SW-specific or
4630/
4630SW-specific
application is not
accessible,
AND the script file is on
a TFTP server and the
telephone is a SIP
telephone.
CAUSE: SIP telephones only obtain script
files, application files, and 46xxsettings files
from HTTP servers.
RESOLUTION: Move the relevant files to an
HTTP server, and administer the HTTPSRVR
parameter accordingly.
On-hook dialing cannot be performed, Speed
Dial labels and administered feature buttons
are not available, and only one call
appearance can be accessed.
CAUSE: Unnamed registration is enabled and
the user did not provide an extension and
password at the Extension prompt.
RESOLUTION: Instruct the user to enter the
extension and password. Alternately, disable
unnamed registration.
PHY2STAT was set
using the INT local
procedure as
specified in the
4600 Series IP
Telephone
Installation Guide,
BUT the 4610SW,
4620/4620SW,
4621SW, 4622SW,
4625SW uses the
original setting instead
of using the new
setting following a
reboot.
CAUSE: The telephone’s FTP Backup/Restore
feature is enabled. The user specified a setting
file for the PC Ethernet Interface setting
through the Options menu. The user-specified
setting is overriding the Local Procedure
PHY2STAT setting.
RESOLUTION: Use the Options menu to
change the setting to the value you want, so
the INT local procedure is not necessary.
Alternatively, use the Options menu to change
the PC Ethernet Interface setting to
Auto-negotiation. Then make all future
changes using the INT local procedure.
Table 14: Some Error Conditions in Operation of 4600 Series IP Telephones (continued)
Condition Cause/Resolution
6 of 6